Refund Policy and Service Levels

VERSION 1.0 · EFFECTIVE ON PUBLICATION · AHMADAI IS A BRAND OF TEERYA PORTAL LLC

We want this to be fair in both directions. This page forms part of our Terms and Conditions.

1. Before work starts

If you change your mind within 7 days of purchase and onboarding has not yet taken place, write to us and we will refund you in full.

2. If our systems fail

If a fault on our side makes your service materially unavailable, we will extend your subscription free of charge by at least the time lost, and we may add further free service or upgrades as a goodwill gesture.
If we cannot restore a materially working service within 30 days of you reporting the fault, you may end the agreement and we will refund the unused part of your annual fee pro rata.

3. When refunds do not apply

Change of mind after onboarding has taken place, or after training hours have been used.
Problems caused by your own systems, data, staff, providers or instructions.
Suspension or termination for breach of the Acceptable Use rules.
Events outside our control, as described in the Terms.

4. Service levels

Target response to support requests: 1 business day. Your specific service levels, reporting and review cadence are confirmed in the document pack you receive after purchase. For the Enterprise AGI Suite this includes daily optimisation reporting.

5. How to ask

Email us from the address used at purchase with your company name and a short description. Approved refunds go back to the original payment method through Stripe.

Contact

Teerya Portal LLC, Dubai, United Arab Emirates. Trade licence no. [INSERT LICENCE NUMBER AND ISSUING AUTHORITY]. Email: legal@ahmadai.ai.